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  • Q. Are your products suitable for all skin and hair types?

    1. Yes, our products are designed to suit all skin and hair types, including sensitive skin. We use natural ingredients that are gentle yet effective so that you can enjoy the benefits of our products without any adverse reactions.

    Q. Are your products vegan and cruelty-free?

    1. Yes, all of our products are vegan and cruelty-free. Our products do not use animal-derived ingredients and have never been tested on animals.

    Q. Do you offer international shipping?

    Yes, we do ship internationally. Please be aware that shipping times may vary based on where you are.

    Q. What is your return policy?

    1. Once an order has been placed through the website, we do not accept returns or exchanges. All sales are final.

    Q. How long till I start to notice benefits?

    1. The results of using our products can vary depending on your individual skin and hair type, as well as your lifestyle and environmental factors. Some customers may see immediate results, while others may take longer to see the benefits. We recommend using our products consistently over some time to achieve the best results.

    Q. Can I use your products if I have a medical condition?

    1. If you have a medical issue, we suggest seeing your doctor before using new skincare or haircare products. You should still be cautious about your health, even if we only utilize natural ingredients in our products.

    Q. How do I know which products are suitable for me?

    1. We offer a range of products for different hair and skin types. If you are still determining which products suit you, please take our Hair or Skin Quiz, or contact our customer service team for assistance.

    Q. Can I subscribe to your products?

    1. Yes, we offer a subscription service for our products, which can save you money and ensure you always have your favorite products. Please see our Subscription page for more information.

    Q. How can I contact your customer service team?

    1. You can contact our customer service team by filling out the Contact Us form on our website or emailing Hello@Xploraty.com. About any inquiries or worries, we are always delighted to help.